Shipping

The delivery time for UK orders is 5-10 business days on average. Your order will be delivered via Evri or Royal Mail, most parcels will be delivered in your mailbox. Once your order is shipped you will be able to track the order via the provided tracking url or via Evri directly. 

Other countries

You can find the delivery information for other countries by selecting your country from the menu. For other countries a longer delivery time might apply.

Delivery during the Holiday Season

As the festive season is upon us, we understand the excitement and anticipation surrounding your holiday orders. We want to assure you that both Case24 and our dedicated couriers are working tirelessly to fulfill and dispatch all orders promptly. Despite our best endeavors, we regret to inform you that we cannot guarantee delivery before Christmas for all orders.

For real-time updates on your order, please check the order status via the tracking link provided in your order confirmation. Additional information is available in our Frequently Asked Questions section below. We appreciate your understanding and patience during this festive season.

Thank you for choosing Case24, and we wish you a joyful and magical holiday season.

Frequently Asked Questions

How long does it take to process my order?
Typically, orders are processed and ready to ship within 2-4 days. Please note that processing times may vary based on product availability and order volume.

When will my order be delivered?
The average delivery time is currently 5-10 business days. For more precise information, the estimated delivery date will be accessible via the tracking page once your order is processed and dispatched. Keep an eye on your tracking updates for real-time details. It's important to note that the delivery time is based on averages and, unfortunately, cannot be guaranteed for all orders.

Why is the tracking information not updated for a few days?
It’s not uncommon for tracking information to remain unchanged for a few days, especially during busy periods when couriers are handling a high volume of shipments. This does not mean that your shipment is not moving or has been lost. Shipments are often in transit between sorting facilities, where updates might not be recorded daily. While delays can sometimes occur, it’s important to note that shipments rarely get lost.

Can i change or cancel my order?
You can modify or cancel your order before it enters the processing stage. Once the order is being processed, changes or cancellations are no longer possible. We recommend reviewing your order carefully before confirming to ensure accuracy. If you have any concerns, please reach out to our customer support for assistance.

What is the return/refund policy?
We accept returns within 30 days of delivery for non-customized cases. Unfortunately, refunds are not possible for customized products due to their personalized nature. If you encounter any issues with your order, please contact our customer support to request a replacement.